Privacy Policy
Tenda Privacy Policies
- Information We Collect: We collect personal information when you make a purchase, register on our website, or contact us. This may include your name, email address, shipping address, and payment details.
- Use of Information: We use your information to:
- Process and manage your orders.
- Send you updates about your order and our store.
- Improve our website and services.
- Send you promotions and news if you have opted to receive them.
- Information Protection: We implement security measures to protect your personal information. We use encryption and other security technologies to safeguard your data.
- Information Sharing: We do not share your personal information with third parties, except with service providers necessary for processing your orders (e.g., Shipit for shipping). These providers are required to maintain the confidentiality of your data.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and personalize your experience.
- Your Rights: You have the right to access, correct, and delete your personal information. You can do this by contacting our support team at contacto@tendastore.cl.
- Privacy Policy Changes: We may update this policy occasionally. Changes will be posted on this page, and we will notify you if any significant changes occur.
- Contact: If you have any questions or concerns about our privacy policy, please contact us at contacto@tendastore.cl.
Tenda Shipping Policies
- Shipping Zones: We currently ship to all regions of Chile. We do not offer international shipping at this time.
- Shipping Methods: We use Shipit for managing our deliveries. Available methods include:
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-2 business days.
- Shipping Costs:
- Standard Shipping: Check the details in the shopping cart at Tendastore.cl.
- Express Shipping: Check the details in the shopping cart at Tendastore.cl. Shipping costs will be calculated at checkout and displayed in the order summary before completing the purchase.
- Processing Times: We process and prepare orders for shipping within 24-48 business hours after receiving them. Orders placed during weekends or holidays will be processed the next business day.
- Order Tracking: Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment through the Shipit website.
- Shipping Issues: If your order does not arrive within the estimated timeframe, please contact our customer service at contacto@tendastore.cl for assistance.
- Returns and Exchanges: For information about returns and exchanges, please refer to our return policy or contact us at contacto@tendastore.cl.
Tenda Warranty Policies
At Galaxy Cable, as the official wholesale distributor of Tenda in Chile, we are committed to providing support and warranties for all the products we sell. Below are our warranty policies based on Tenda’s guidelines.
Warranty Duration
All Tenda products distributed by Galaxy Cable come with a limited 12-month warranty from the date of purchase. In certain cases, specific products may have extended warranties, detailed in the product’s specifications.
Warranty Coverage
The warranty covers the following:
- Manufacturing and material defects.
- Functional failures under normal usage in accordance with the manufacturer’s instructions.
Warranty Exclusions
The warranty does not cover:
- Damage caused by accidents, negligence, or misuse, including physical or electrical damage due to improper installation.
- Damage resulting from unauthorized modifications, repairs, or the use of non-original parts.
- Normal wear and tear.
- Issues caused by extreme environmental conditions or electrical infrastructure failures (power surges, outages, etc.).
- Products without valid proof of purchase or with altered or removed serial numbers.
Warranty Claim Process
To claim a warranty, follow these steps:
- Contact Customer Service: Provide your invoice number, a detailed description of the issue, and, if possible, photos of the affected product.
- Initial Evaluation: Our team will review your claim and may request that you send the product to our authorized service center.
- Technical Review: Once received, the product will undergo a technical inspection to determine if the issue is covered under the warranty.
- Resolution:
- Repair: If the defect is repairable, our team will fix it at no cost to you.
- Replacement: If repair is not feasible, we will offer a replacement product.
- Credit or Refund: In exceptional cases, if neither repair nor replacement is possible, a credit or refund for the product’s value will be issued.
Shipping Conditions
- Shipping to Our Facility: Customers are responsible for shipping costs when sending the product to our service center for warranty evaluation.
- Return Shipping: If the warranty claim is approved, Galaxy Cable will cover the costs of shipping the repaired or replaced product back to the customer.
Limitations
This warranty is valid only for the original purchaser and is non-transferable. It is only applicable to products purchased through Galaxy Cable or authorized Tenda distributors in Chile.
Policy Updates
We reserve the right to modify these warranty policies at any time without prior notice. Changes will not affect warranty claims already in process.
For any additional questions about our warranty policies, please contact our customer service at contacto@tendastore.cl or call +56939615445.